Privacy Policy

Effective Date: Aug 03, 2023

This Privacy Policy explains how Peaceful Media Ltd. ("Peaceful Media", "we", "our", or "us") collects, uses, discloses, and protects your personal information.

This Privacy Policy applies to all services operated by Peaceful Media Ltd., including our mobile applications and websites (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

1. Information We Collect

We collect personal information in a lawful and fair manner, limited to what is necessary to provide and improve our Services.

1.1 Information You Provide

• Name, email address, phone number, and mailing address
• Account credentials and profile information
• Order, reservation, return, and customer support information
• Communications you send to us

1.2 Payment Information

Payments are securely processed by third-party payment providers. We do not store full credit card numbers or sensitive payment credentials.

1.3 Information Collected Automatically

• Device identifiers, operating system, and app version
• IP address and general location information
• Log data, usage activity, and error reports
• Cookies and similar tracking technologies on websites

1.4 App Permissions

Our mobile applications may request access to device features such as camera, microphone, notifications, or location only when required for specific functions. You may manage these permissions through your device settings.

2. How We Use Your Information

• Create, maintain, and manage user accounts
• Process orders, payments, refunds, reservations, and transactions
• Provide customer support and respond to inquiries
• Send transactional or service-related communications
• Operate, maintain, and improve our Services
• Monitor security, prevent fraud, and protect our systems
• Send marketing communications only with your consent
• Comply with legal, regulatory, and contractual obligations

3. Marketing Communications

• Email communications include an unsubscribe option
• SMS messages may be stopped by replying STOP
• You may withdraw consent at any time

We comply with Canada’s Anti-Spam Legislation (CASL), the EU GDPR, and applicable U.S. privacy laws.

4. Sharing and Disclosure of Information

We do not sell your personal information.

We may share information only in the following circumstances:

• With trusted service providers who perform services on our behalf (e.g., payment processing, hosting, analytics)
• When required by law, regulation, court order, or legal process
• To protect the rights, property, safety, or security of users or the company
• In connection with a business transaction such as a merger, acquisition, or asset sale

Some service providers may process data outside your country of residence. In such cases, we implement legally appropriate safeguards.

5. Cookies and Tracking Technologies

• Enable core website functionality
• Analyze usage and performance
• Improve user experience

You can manage or disable cookies through your browser settings. Disabling cookies may affect functionality.

6. Your Privacy Rights

• Access your personal information
• Request corrections or updates
• Request deletion where legally permitted
• Withdraw consent for certain processing activities

You may manage settings through your account or contact us directly. Requests are typically processed within 30 days.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

No system is completely secure; absolute security cannot be guaranteed.

8. Children’s Privacy

• Our services are not intended for individuals under 18 in most jurisdictions, including Canada
• In the United States, we comply with COPPA and do not knowingly collect information from children under 13

If you believe a child has provided personal information, please contact us so we can take appropriate action.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The updated version will be effective as of the “Last Updated” date shown above.

10. Contact Us

Peaceful Media Ltd.
Unit 120, 1200 W 73rd Ave
Vancouver, BC V6P 6G5
Canada
Email: admin@peacefulmall.com